Find Your Kind is a kindness gifting platform that allows people to send the gift of practical help. Each voucher provides two hours of non-medical in-home support from our Find Your Kind crew, ideal for carers, new parents, or anyone going through a challenging time.
No. This is a non-medical, non-clinical domestic support service. Our crew members are trained and vetted independent contractors, not healthcare providers or personal carers.
The recipient will choose their preferred date and time when redeeming the voucher, based on availability in their area. If the recipient isn’t a website user, you can redeem it on their behalf by inputting your email address at checkout.
Yes. You can purchase multiple vouchers during checkout.
Yes. All payments are processed via a secure payment gateway. We do not store your card details.
Yes. You can purchase multiple vouchers during checkout.
Yes, unless you choose to gift anonymously at checkout.
Yes. You’ll be able to add a personalised message when purchasing the voucher.
Sessions must be redeemed within 18 months of the booking confirmation date.
I purchased a voucher for a loved one and they don’t want it, or the person has passed away. Please contact us at help@findyourkind.com and we’ll do our best to assist you.
We are expanding our service areas regularly. If you're unsure, email us at help@findyourkind.com and we'll check availability before you purchase.
Vouchers are valid for 18 months. If unused after that time, they will expire. We’ll send gentle reminders to help them redeem it.
Yes, as long as they provide 48 hours' notice, they can reschedule their session.
Yes, with at least 48 hours’ notice. Cancellations within 48 hours will result in the session being forfeited. Vouchers are non-transferable to other people or addresses. The session must be redeemed by the email address used during booking.
No. The session can only be redeemed by the email confirmed during booking. It can’t be transferred to another address or person.
Creating an account safeguards your payment details and makes booking smoother and more secure.
Please contact us at help@findyourkind.com and we’ll try to find help for you.
All crew members undergo multiple checks including identification, criminal reference checks, and Working With Children Checks.
While we can’t guarantee the same crew each time, we’ll do our best. Let us know your preference.
No. You must provide cleaning products, cooking ingredients, and any necessary tools for safety and hygiene reasons.
Currently, each voucher provides two hours of support. If more time is needed, an additional voucher must be purchased.
One FYK crew member per session
Each voucher covers two hours of support with tasks such as:
· Cleaning and tidying
· Laundry
· Basic meal prep (you supply the ingredients)
· Garden help (with your equipment)
· Household organisation
· Childcare (see childcare conditions)
· Dog walking (dogs assessed for safety on-site)
· Trades or home repairs
· Heavy lifting or moving furniture
· Administering medication or providing personal care
Yes. You or a trusted adult must be present. If no one provides access within 15 minutes of arrival, the session is forfeited. Sessions can’t proceed without someone on-site.
Your home must be:
· Safe and respectful
· Accessible and hazard-free (no smoke, unsecured pets, or unsafe paths)
If the environment is deemed unsafe, the crew will leave and the session will be forfeited without refund.
Childcar
Yes, with strict conditions:
· A parent or legal guardian must remain on-site at all times
· Crew are not legally responsible for children
· Carer-to-child ratio must not exceed 1:3
Yes, as long as the dog is assessed as safe by the crew member on-site.
With kindness and respect. We have a zero-tolerance policy for:
· Harassment or inappropriate behaviour
· Discrimination of any kind
Crew members may leave and escalate the issue if they feel unsafe.
Find Your Kind is not legally liable for:
· Accidental damage or property loss
· Injuries sustained during the session
· Misunderstandings about service expectations
We recommend securing fragile or valuable items.
Yes. Before your session, you’ll confirm that you:
· Understand the scope and limitations of the service
· Accept responsibility for your environment
· Release Find Your Kind and its team from liability
Find Your Kind holds public liability insurance, professional indemnity insurance, and cyber insurance to ensure the safety and protection of our clients, crew, and data.
In extreme cases, sessions may be rescheduled. We’ll notify both parties as soon as possible.
Refunds are assessed on a case-by-case basis. Please contact us at help@findyourkind.com within 14 days of purchase.
No. Each voucher is valid for one two-hour session and cannot be split.
At Find Your Kind , we believe love should be felt, not just said.When someone you care about is going through it, we make it easy to show up—no matter the distance.